Ordering Information

Friend's Junction, Your Specialty Toy N' Train E-tailer
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We are always receiving new and vintage items so at times items will be only listed and not available through the cart system.  If you would like to order an item without a "buy it now" box see below for e-mail/phone  orders.  If you have any trouble with the "buy it now" links or the shopping cart, please e-mail us immediately and/or call us at 805-653-5022  and we will attempt to correct the situation quickly.

E-Mail Ordering
If you find an item or items on our page that you wish to order call, fax or e-mail to check availability and to reserve the item or items. (Click order form  for more info) Your order will only be held for seven (7) days so please make payment promptly to insure you receive the item(s).  If a one of a kind item is marked "Hold," it is currently on order and we are awaiting payment.

Methods of Payment
Payment may be made by check or money order (payable to Friend's Junction), Visa, Master card, Discover or American Express.  Please call with your credit card info, (805-653-5022) if not using shopping cart.   You may use Paypal.com through our shopping cart.

Out of Stock Items.
In the event we are out of stock of any item or do not have the quantity requested, we will contact you before shipping your order.

"Need By" Dates
We ask that for parties and events that our customers use the date need field in the shopping cart so that your items arrive on time.  Please allow 5 -7 days for receipt of your order.   If orders are need quickly (within 5-6 days) we will expedite our processing time.  However, if we do not feel your order will arrive on time,  you will be contacted and asked  to use a faster ship method or, if this is not possible,  the order will be canceled.  If ordering invitations, please use the date you want to begin sending your invitations as your "need by" date.   If the need by date is not used we will ship your order in approx.- 2-4 days.

Shipping
We require at least 48 hours to process an order.  Shipping charges will be extra.  We ship by priority mail, which takes 2-3 days in the US,  at the buyers option we can use slower methods to reduce cost, (please contact us at 805-653-5022 or email).  Foreign are shipped via UPS.   If payment is made by check please allow fourteen (14) days for your check to clear.  In the case of money orders, we will ship within 48 hours of receipt.

Shipping Rates
All Prices are in US Dollars

In the 48 States

For orders of:                        Please Add:
$0.01 -$5.00 $5.00
$5.01-$25.00 $8.00
$25.01-$75.00 $14.00
$75.01-$200.00  $20.00
Over $200.01 $26.00

Alaska/Hawaii
 
$0.00-$5.00 $6.00
$5.01-$25.00 $11.00
$25.01-$75.00 $17.00
$75.01-$200.00 $30.00
Over $200.01 $40.00

Returns
We offer a full refund (less shipping charges) within seven (7) days of  customer receipt of an item.  Item must be returned in the same condition and with original packing materials.  We must be notified in advance of a return and customer must pay return shipping.

Privacy Notes
Information collected for orders is never sold or shared.

Phone orders at: (805) 653-5022.
E-Mail

*For  mail ordering, print out our ready-made order form and fill in the required  information.

Friend's Junction
Ventura, CA 93003 USA
(805) 653-5022 Order Line and Help
E-mail Us

Store Location:
Toys N Trains
1974 East Main Street
Ventura, CA 93001 USA
805-643-TOYS (8697)
hours



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